Social responsability

CSR, Corporate Social Responsibility, is the active and voluntary contribution that the company makes to improve its economic, social and environmental environment.

This responsibility goes beyond the laws or regulations, being something that the company itself does through internal practices and rules that are mandatory and follow-up.

At Camping Armanello we believe that it is our moral obligation to contribute as much as possible to a better environment that guarantees sustainability and inclusion in the world of tourism.

---

Project with UNICEF in 2020: Access to water for the most vulnerable child population to fight COVID-19

If we don’t act now, 1 in 4 children may not have enough water by 2040.

In addition to the threat posed by climate change for millions of children and families in 2020, the coronavirus crisis has been added. Heat waves, floods, droughts or hurricanes are natural disasters that are intensified and aggravated by climate change and often cause the destruction or deterioration of water distribution systems (reservoirs, pipes, fountains, wells, etc. ). In addition, these phenomena leave in their wake polluted waters that endanger the lives of children due to, for example, outbreaks of diseases such as cholera or diarrhea.

For the populations most impacted by these extreme events related to climate change, it is more important than ever to have enough and clean water, among other things, to wash their hands and protect themselves from infection.

In addition, in many countries, health systems are overwhelmed by the pandemic and care for other childhood diseases suffers, so the prevention, not only of COVID-19, but of other conditions due to the use of contaminated water ( diarrhea, cholera, etc.), is the best protection to save the lives of affected children.

As the world intensifies the fight against COVID-19, we cannot forget that the greatest long-term threat to the future of children is climate change.

We see it every day, and our children and adolescents see it, who, in initiatives such as Fridays For Future, and their presence in forums such as COP25, demand actions to stop climate change and protect the planet.

We must ensure that our children inherit a world better prepared to combat not only pandemics like this one, but also other types of shocks linked to climate change. That is why we need to reimagine and build together a greener, more sustainable and more resilient world. And your support is essential to achieve it!

Project with UNICEF in 2019: Responsible tourism to curb climate change

Since this year, the Hoteles Amigos program contributes to the fight against the impact of climate change on children

Every day 4,000 girls and boys die due to lack of safe water and adequate sanitation systems. A problem that is aggravated by climate change, whose impact could affect 175 million children over the next decade.

For this reason, from the beginning of this year the program of Hotels Friends of UNICEF Spanish Committee will allocate the funds raised through its actions to the fight against the effects of climate change on children. Thanks to this commitment, access to adequate water, sanitation and hygiene services can be expanded for families and communities that lack them.

These services are essential for the survival and development of children. With the intensification of heat waves, floods or droughts, natural disasters aggravated by climate change, water distribution systems (tanks, pipes, fountains, etc.) are often destroyed. In addition, these phenomena leave in their wake polluted waters that endanger the lives of children due to, for example, outbreaks of diseases such as cholera or diarrhea.

Through the Hoteles Amigos program, a movement that promotes responsible tourism, all companies in the tourism sector and their clients can contribute to fighting the consequences of climate change for children. The hotels participating in the program carry out awareness campaigns on the impact of climate change on water, and raise funds for UNICEF’s water and sanitation programs.

Additionally, customers can donate during the check-in in a hotel establishment that is part of the program, or participate in hotel events and activities. With 3 euros, UNICEF can provide drinking water to 2 children for a month.

In Jordan, for example, in the Baqa’a Palestinian refugee camp, UNICEF installed tanks to distribute water to children like 11-year-old Abdullah and his sister Nour. His family was forced to buy expensive water due to shortages. With the new infrastructure they have access to water for drinking, cooking and washing. “The field is very dirty,” explains Ribhia, Abdullah and Nour’s mother. “Before, the house was dirty and my children did not bathe. I was afraid that they would get sick ”. Jordan is experiencing decreased annual rainfall and increased temperatures due to climate change, which is causing droughts and less water availability, especially for vulnerable groups such as refugees.

Climate change directly affects the health, education, protection and development of children, especially children who live in the poorest areas. This can produce irreversible effects in childhood, but it can be stopped by actions aimed at improving access to adequate water, sanitation and hygiene.

Project with UNICEF in 2018: children of the Dominican Republic

Fight with us against commercial sexual exploitation of children

Friends Hotels It is an initiative of UNICEF Spanish Committee with the tourism sector for the protection of children, and in particular against the commercial sexual exploitation of children in the Dominican Republic.

The Dominican Republic is a very important tourist destination with growth projections for the coming years, where thousands of children live who suffer violence and abuse in this context. On UNICEF works to strengthen the environment that protects children and to enforce policies that defend them against abuse, discrimination and violence. A protective environment means safety .

How to participate in the friendly hotels program?

They can participate in this responsible tourism movement all companies in the sector , large and small hotel chains, individual hotels, reservation centers, etc. And, of course, your customers.

If you are a client of a Hotel Amigo, collaborate with the UNICEF Program for the Protection against commercial sexual exploitation of children contributing 1/3/5 euros more to your bill .Camping Armanello, through the Valencian Federation of Campings and the Generalitat Valenciana, is one of the signatory members of the Code of Ethics of the World Tourism Organization.

---

Universal Accessibility

What does this mean?

That all our management takes into account the need for inclusive tourism, adapting our way of working and facilities to universal accessibility. People who suffer temporary disability (pregnancy for example) or people who suffer from mobility or vision problems, all have the right to enjoy tourism. That is our commitment and for which we work.

---

QUALITY, ENVIRONMENT AND SAFE TOURISM POLICY: COMMITMENT TO THE PLANET

The management of our campsite is aware of the importance of providing its clients with what they expect from us and the respect and care that the environment deserves. For this, the campsite has regulated its operation by the requirements of the UNE 184001: 2007 standard to organize internally following planned and documented work methods, which will be updated whenever circumstances require and always directed towards continuous improvement of efficiency of the quality management system, and complying with the client’s requirements. The goal is customer satisfaction and loyalty over time. All the staff is involved, from the moment they join our campsite, to make the client feel comfortable during their stay, worrying that expectations are met, trying to solve their problems and concerns, without forgetting the environmental environment at any time in which we find ourselves.

In our day-to-day work, we work to achieve a correct performance of the work that affects the client, both directly and indirectly, as well as to transmit to our employees, clients and suppliers the importance of taking attitudes of respect and protection towards the environment environment. The objective is to achieve continuous improvement in our behavior, better and greater responsibility in the use of water and energy and adequate waste management. We promote energy efficiency and provide solutions to our own issues related to the prevention of pollution and conservation of the environment, as well as working to reduce the consumption of natural resources. For this, environmental objectives are established that allow us to achieve the criteria established by the EUROPEAN ECOLOGICAL ECO-LABEL.

In addition, derived from the current health crisis that we are suffering, from our Camping, we are committed to the implementation of all the necessary measures to reduce the contagion by COVID-19, established in the technical specifications of the ICTE UNE 0066-4 “Measures for reducing the spread of the SARS-CoV-2 coronavirus. Part 4: Campsites and holiday towns. Guidelines and Recommendations ”. Therefore, all the necessary prevention mechanisms and measures are established to reduce possible COVID-19 infections, both for our clients and for our workers, guaranteeing safe tourism and ensuring compliance with our Contingency Plan.

The Management assumes the responsibility of making this policy known and understood by its staff and clients, whose lines of action are transformed into management objectives and goals, reviewing it to adapt it to its purposes whenever necessary.

---

ETHICS AS AN ADDED VALUE

Subscribing the Global Code of Ethics for Tourism and adapting it in a pioneering way to the reality of our Community is a challenge. The challenge of assuming the construction of a new tourism story based on ethics, sustainability and social responsibility.

We are a society and a Mediterranean territory that bases its tourist vocation on the culture of hospitality. The world changes at breakneck speed but the attitude Tourism must arm itself with the universal values and principles that inspire the Code of Ethics.

Moreover, they are values that absolutely inspire the new Tourism, Leisure and Hospitality Law, as well as a differentiating factor in our proposal as a unique tourist destination.

This is a time of transformation and change management. New governance, industry leadership, digital revolution, competitiveness, innovation, professionalization … our agenda is as extensive as it is in need of ethical criteria.

Assuming the code is not an administrative act without more. It is a change of individual and collective mentality: a huge and exciting operation to renew the tourist economy. This code will make us stronger as a tourist destination and as a host society.

Francesc Colomer Sánchez

President of l´Agència Valenciana del Turisme